Coronavirus (COVID-19) Update
Last updated: Wednesday 13 May
Please see below the Club’s latest actions regarding the COVID-19 (Coronavirus) situation.
Our main focus is ensuring the safety and wellbeing of our staff, members, guests and visitors.
We’re excited to announce that as of Saturday 16 May, the restaurants at our Woden, Tuggeranong and Jamison venues will reopen for Lunch and Dinner.
There will be a strict 10 person limit, and dining will be by reservation only. The first sitting will be at 11am and the last each day at 8pm. This will allow as many Members as we can the chance to enjoy a meal with us. Find all the details here.
Update at Thursday 16 April:
Pickup and Delivery
We are now offering our own pickup and delivery service, featuring our members’ pricing. We have selected menu items that we know retain their quality and freshness in transit, so it really is like having a taste of the Club in your home.
We are offering home delivery and pickup from Woden, Tuggeranong and Jamison (including Snapper) and Snapper on the Lake. See the details here.
We have been humbled by the response of our members and the wider Canberra community to the launch of our home delivery service during the coronavirus induced shutdowns. We’re happy to announce we have extended this taste of the Club at home to include our fantastic Fish and Chippery, Snapper on the Lake.
We have amended our pick-up process, with customers no longer needing to leave their cars. We’ve also added our popular $12 daily specials, now available for delivery or pickup – just keep an eye on our Facebook page for the daily details.
Update at Monday 23 March:
In line with government directions, all Canberra Southern Cross Club venues except Snapper on the Lake have been closed until further notice. Snapper on the Lake continues to trade daily as a takeaway outlet.
We are also still offering home delivery from our Venues through UberEats, Deliveroo and Menulog.
Some businesses within the Stellar Canberra building remain open for allowable services, however Southern Cross Health Club, the Women’s Gym, Stellar Swim, FloatAbove and Anytime Fitness are all closed until further notice.
Our priority at this time is of course the health and wellbeing of our community.
We thank you for your support at this unprecedented time.
Update at Friday 20 March:
With the ACT Government announcing measures for limiting gatherings in enclosed spaces, we have made further amendments to our operations. Members will notice physical changes in our Venues as we try to maximise the service we can provide to Members, while ensuring we comply with Government advice to protect our community from the spread of Coronavirus.
While all our venues remain open for business and we look forward to welcoming you, please understand that we are unable to permit entry if we are at the maximum of 99 people per enclosed space at each of our outlets. Please note the following:
- All weekly raffles and bingo sessions have been cancelled for the foreseeable future.
- All venue promotions have been cancelled. Major prize draws scheduled for the end of this month will be rescheduled until such time as is appropriate. However our weekly dining specials such as Schnitzel Night, The Monday Big 3 and Burger Night will continue to operate as usual.
- Henry’s play areas at our Venues have been closed.
- We have limited hours for snooker play at Jamison and Woden.
- The Yacht Club’s trading hours will change to 11.30am to 9pm Sunday to Thursday and 11.30am to 10pm Friday and Saturday from Monday 23 March.
- Snapper on the Lake’s trading hours will be from 11am to 8pm 7 days a week from Monday 23 March.
- Home delivery from Snapper on the Lake at Yarralumla will be available through Uber Eats shortly.
- Any external functions booked with the Club and held on our premises are required to abide by the Australian Government Department of Health COVID-19 guidelines. The Club reserves the right to close any function or event that is not held in accordance with these guidelines.
- We are rapidly implementing the changes announced this afternoon by the Australian Government regarding the number of people permitted in each enclosed space within our Venue.
Thank you again for your understanding as we try to keep pace with the changes and still provide a service to our community.
Update at Wednesday 18 March:
At this time, our Venues remain open for business with our trading hours as usual. Most of our day-to-day operations will be unaffected, and our Venues have already taken proactive steps to ensure that your Club is a safe place to enjoy a meal and a drink.
We are implementing a range of measures to further help the health and safety of our Community:
- In addition to the already rigorous health and hygiene practices, we are implementing extra precautionary measures, including disinfecting restrooms, door handles, and surfaces every hour. Tabletops and chairs will be sanitised after each use. Gaming machines will be cleaned regularly.
- Our capacities in our function rooms, restaurants and gaming rooms have been reduced to enable us to manage appropriate social distancing.
- We have increased signage to inform and remind all our community of good hygiene practices. We have placed hand sanitisers throughout our venues including entry points, Receptions, Change desks and throughout our dining spaces.
- We have reinforced with our staff that they must stay home if they are showing signs of illness. Before returning they will need a doctor’s certificate to show that they are fit and healthy for work.
- Our current promotion ‘Kids Month’ has had some changes. The face painting and remaining jumping castle session at Jamison for Kids month has been cancelled. However the offer of Kids eat free at Jamison, Tuggeranong and Jamison for every day of March (some conditions apply) is still available.
- We have made the call to turn off every 2nd machine in our gaming rooms. This is to assist with adequate social distancing between players.
- We are rearranging our dining and bar areas to reduce capacity and enable adequate social distances.
- We are investigating the expansion of our takeaway and home delivery services to help those who feel isolated and don’t wish to enter retail outlets.
- We are encouraging our Community groups to reconsider their regular meetings for the moment. Many have already made the decision to cancel. In this we are trying to balance the important need for social interaction against the recommendations of reducing social gatherings.
- We will not permit patrons to use ‘keep cups’ for coffees to limit the chance of the disease entering the venue. Take away coffees, teas and hot chocolates will be served in single use paper cups.
- We have decided to temporarily suspend the operation of the MV Southern Cross. Daily sightseeing tours will cease immediately as will weekly dinners on the boat. The MV Southern Cross will not be available for charter hire or private functions until June 30, 2020. We will review this decision in June.
Entertainment Shows and Events
We have made the difficult decision to cancel all Club run shows and events between now and 30 June. We believe the pragmatic action is to reduce the risk as much as possible by cancelling these events given they are ‘non-essential gatherings’.
For Members with tickets to any upcoming events the Club and/or Ticketek will be in contact shortly to arrange for refunds or advise of postponements.
Health & Wellness
The Health and Wellness Centre team has implemented the following measures.
- Southern Cross Health Club/Stellar
- All group fitness classes at Southern Cross Health Club at Stellar have been reduced to a maximum capacity of 20. This has been updated in the registration kiosk.
- Due to the class structure all boxing classes at Southern Cross Health Club are temporarily cancelled.
- Some other group fitness classes will have slight changes to ensure additional cleaning time is available at conclusion of classes.
- We have changed the set-up of classes if required to ensure safe social distancing.
- We have made more hand sanitisers and wipes available to ensure appropriate hygiene is accessible to all our members and guests.
- Float Above pod water treatment continues to be monitored and treated everyday as per protocols.
- The Stellar swim Learn to Swim timetable will combine some classes.
- We have increased the level of pool treatment to minimise risk, as directed by ACT health.
- We have modified our learn to swim schedule to ensure no more than 100 people (students, parents, class attendees and staff) are in the pool area at any time.
- Our Anytime Fitness franchises are removing group fitness classes offerings that do not allow for social distancing such as boxing and circuits. Changes will be advertised in venue.
- Anytime Fitness clubs will continue to offer personal training to members, with staff making modifications to delivery.
We are closely monitoring the advice and recommendations from health experts and will act accordingly and keep you informed. Until we are advised otherwise, we will continue to serve our community as best we can. Of course, you would know that the situation is rapidly evolving, and we appreciate your ongoing support as we navigate this unprecedented event.