Corporate Culture
The Canberra Southern Cross Club is a large and professional organisation that supplies a diverse range of services and amenities to its valued members and the community. We pride ourselves on the service we provide, and we are proud to have served the community since 1972.
Over the years the Canberra Southern Cross Club has undertaken much change in order to ensure that we provide the best possible level of customer service. To facilitate change, and our quest to continually provide better services, we have a culture and set of corporate values that define what the organisation represents.
The culture of the Canberra Southern Cross Club is based on 3 key principles:
- A culture that values the relationship with staff and service providers;
- A culture of high performance and excellence in customer service;
- A culture based on our corporate values.
Our corporate image and our corporate values have always defined the culture of the Canberra Southern Cross Club, and is the main reason for the success of the Club over the many years. Our corporate values are based on the people who have contributed to the Club's success over the many years. The key values are:
- A customer service charter based on exceeding customer expectations;
- Responsibility and accountability;
- Productive working relationships and teamwork;
- Integrity and diversity;
- High levels of technical skill and knowledge in the service we provide;
- Leadership and people innovation.
People who are part of the Canberra Southern Cross Club share the same
values, and help create a culture that ensures the success of our business.